Privacy Policy
Effective Date: 05/27/2020
Last Updated: 02/04/2025
1. Introduction
Pacific Coast Home Care (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients, caregivers, employees, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
2. Information We Collect
We may collect the following types of personal information:
- Contact details (name, address, phone number, email)
- Health-related information (for service provision and compliance)
- Payment and billing information
- Employment and caregiver application details
- Website usage data (cookies, IP addresses, browsing activity)
3. How We Use Your Information
We use the information we collect to:
- Provide home care services and coordinate care plans
- Process billing and payments
- Respond to inquiries and customer service requests
- Improve our services and website functionality
- Comply with legal and regulatory requirements
- Recruit, hire, and manage employees and caregivers
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Authorized healthcare providers and professionals involved in your care
- Payment processors for billing purposes
- Regulatory and compliance bodies as required by law
- Third-party service providers assisting with business operations (e.g., IT, marketing, payroll)
5. Data Security
We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet can be guaranteed as 100% secure.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Correct inaccuracies in your personal information
- Request deletion of your personal data, subject to legal limitations
- Opt-out of marketing communications
7. Use of Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, analyze site traffic, and provide personalized content. You can adjust cookie settings in your browser at any time.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage users to review their policies.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised date.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Pacific Coast Home Care
8055201300
Phone: 805-520-1300
Email: admin@pacificcoasthomecare.com
By using our services or website, you consent to the terms outlined in this Privacy Policy.